Our journey began in 2000 when Sam Francis recognised the need for a different approach to supporting the non-office based worker. A solution that truly catered to the unique requirements of our customers. With a clear vision in mind, Sam Francis set out to create a company that would not only provide high-quality services but also foster genuine connections with those we serve. We are a small, tight-knit company with a big passion for what we do. Our loyal customers have been at the heart of our business since day one, and we are grateful for their unwavering support.
At TEK Express, we believe that building strong relationships with our customers is the key to our success. We pride ourselves on providing a personalised experience that goes beyond a simple transaction. We are not afraid to push back if we think our solution will benefit our customer and we love a challenge, the bigger the better.
Over the years, our company has grown, but our values remain the same. We value the trust our customers have placed in us, and we go above and beyond to exceed their expectations. Our team of dedicated professionals is committed to delivering excellence in every aspect of our business. Whether it’s answering your questions, helping you find the perfect product, or resolving any concerns, we are here to ensure your satisfaction.
What sets us apart is our personalised approach. We take the time to understand your unique needs and preferences, tailoring our recommendations to suit you perfectly. Our commitment to exceptional customer service has resulted in long-lasting relationships with our clientele, many of whom have become friends and advocates for our brand.
Our team is obviously important to us but so are our systems. We ensure our team doesn’t waste their valuable time on tasks that can be automated through system management. Lucy, our core management system does just that and is referred to as another member of the team. We have invested heavily into Lucy since her inception in 2000. As we have grown and customer demands increased, we have simply looked to automate as many processes as we can enabling our team to develop and grow.
Beyond the business aspect, we also feel strongly about giving back to the community that has supported us wholeheartedly. We regularly engage in local initiatives, supporting causes close to our hearts. It’s important for us to not only provide exceptional products/services but also make a positive impact on the world around us.