Since 2000, TEK Express has been providing the services that keep our clients’ workforces ‘on the road’.
TEK Express equipment services focus on delivering equipment to meet our clients’ mobile workers requirements in the shortest possible time, whilst at the same time minimising stock holdings and, therefore, unnecessary capital expenditure.
TEK’s equipment delivery and collection services ensure that our clients’ operations continue to run smoothly regardless of problems and changing requirements. Key services include:
Like for like swap in case of device failure: ensuring that the mobile worker is operational in the shortest possible time after a failure, typically within half a business day. The key benefit of this service is reduced mobile worker downtime resulting in increased income and profits.
Provisioning for new starters: providing an appropriately configured and personalised device, together with the required set of accessories (e.g. carry case, car adaptor etc.) to a joining member of staff either direct to home or via a training session.
Leaver returns: minimising unnecessary costs by ensuring that all of our client’s assets are recovered from leavers. The end user is also contacted by TEK Express to facilitate the process.
Accessory replacement: an accessory failure (e.g. battery) can have the same impact on a mobile worker as the failure of the main tablet or laptop device. In such cases TEK Express provides the necessary replacements to the same timescales as replacements for main device failures.
Equipment Maintenance: all equipment returned to TEK Express is subject to a thorough review. It is assessed for functionality and damage, with repairs undertaken where necessary. Where warranty cover is in place, TEK Express manage the repair process. On-system data is securely erased and the device is cleaned before being returned to stock. This rigorous approach maximises the life of devices, further reducing capital spend.